Frequently Asked Questions
At Hoomey, we are committed to making your shopping experience as seamless and enjoyable as possible. Below, you'll find answers to frequently asked questions. If you don’t find what you're looking for, feel free to contact us at contact@hoomey.com, and we’ll be happy to assist you.
1. How much does shipping cost?
Some products come with free shipping, while others may incur a shipping fee. Please check at checkout for specific shipping details.
2. Do you deliver to my country or region?
Yes! We offer reliable shipping services to the US, UK, Canada, Australia, and many countries across Europe. If you're unsure about your location, don’t hesitate to contact us for confirmation.
3. I just placed an order. When will it ship?
We strive to process orders quickly! Orders are typically dispatched within 1 to 3 business days. Once your order ships, your tracking number will be updated within 1 to 2 days.
If you don’t receive a tracking number within 5 business days, please contact us at contact@hoomey.com, and we’ll assist you.
4. How long will it take to receive my order?
Standard Delivery Times:
- United States: 5-12 business days
- United Kingdom: 5-10 business days
- Canada: 5-12 business days
- Australia: 5-12 business days
- Europe: 6-12 business days
- Rest of the World: 8-17 business days
Holiday Delivery Times (Orders placed between Black Friday and Boxing Day):
- United States: 6-15 business days
- United Kingdom: 6-12 business days
- Canada: 6-15 business days
- Australia: 6-15 business days
- Europe: 8-15 business days
- Rest of the World: 10-20 business days
During the holiday season, please allow an additional 1 to 4 business days for processing. While we make every effort to ensure timely delivery, orders are not guaranteed to arrive by Christmas.
If you experience delays, don’t hesitate to contact us for assistance.
5. How do I track my order?
Once your order is shipped, you can track your shipment using our online tracking tool. Enter your order number and email to get updates.
If your tracking information isn’t updating, please contact us at contact@hoomey.com, and we’ll help resolve the issue.
6. I received a damaged or defective product. What should I do?
If you receive a damaged or defective item, we’re happy to replace it! Notify us within 25 days of delivery and provide clear photos or videos of the issue. Reach out to us at contact@hoomey.com for assistance.
7. I entered the wrong address. Can I fix it?
If you made a mistake with your shipping address, contact us at contact@hoomey.com as soon as possible.
If your order has already been processed, we may not be able to modify the address or cancel the order. Double-check your details before placing an order to avoid issues!
8. Can I cancel my order?
If you need to cancel your order, please contact us immediately at contact@hoomey.com. If your order has already been processed or shipped, we may not be able to cancel it.
9. My tracking isn’t updating. What should I do?
If your tracking hasn’t updated for more than 10 days, don’t worry! Sometimes there are delays with the courier's system. Contact us at contact@hoomey.com, and we’ll help locate your package.
10. I ordered multiple items but only received one. Where is the rest of my order?
Sometimes items in the same order are shipped separately. Rest assured, the remaining items are on their way! You can track each package individually or contact us for assistance.
11. How long do I have to initiate a return?
You have 12 days from the date your order is delivered to initiate a return. Please review our Return Policy before contacting us to confirm eligibility.
12. My order says it’s delivered, but I haven’t received it. What should I do?
If your order is marked as delivered but hasn’t arrived:
- Contact us at contact@hoomey.com with your order details.
- We’ll contact the local carrier to investigate and locate your package.
- If the package cannot be found, we’ll offer a free reshipment.
Please note: We do not offer refunds for orders marked as delivered.
13. I was charged additional postage fees. What should I do?
If you’re charged unexpected postage fees by your local carrier:
- Pay the fee and obtain a receipt.
- Email us a copy of the receipt at contact@hoomey.com, and we’ll refund the additional charges.
14. I have a question that’s not listed here. Can you help?
Of course! If you have any further questions, feel free to contact us at contact@hoomey.com. We’re here to help!